ph: (02) 9967 2207 fax: (02) 9967 2302

Child Protection


Health, safety and well – being of the children and young people is the most priority and concerns of any community.


Although parents and carers are responsible for the safety and welfare of children in their care, it is also the whole community’s responsibility to protect children and young people from abuse and neglect.


Child abuse and neglect is not uncommon in our society and can happen to any child or young person in any family and can have lasting, damaging effects.


Find out more about child abuse


There are many reasons why children are at risk of abuse and neglect. Followings are some examples:

  • their families do not have adequate support from relatives or the community
  • their parents are experiencing a lot of stress such as unemployment, illness, isolation or loneliness
  • their parents may not have experienced good parenting themselves
  • their parents may be alcohol or drug dependent or have mental health issues or there may be domestic violence in the household.


Reporting your concerns about a child or young person's safety or wellbeing is an important step in preventing or stopping the abuse and protecting children from further harm. It also gives Community Services the chance to help families in situations where a child or young person may be at risk.


If you think a child or young person is at risk of harm from abuse or neglect, contact Child Protection Helpline on 132 111 (TTY 1 800 212 936).


The Child Protection Helpline is a 24 hours a day, 7 days a week, state-wide call centre staffed by professionally qualified caseworkers to receive and screen all reports.


Find out more about how to make a report or see our answers to common questions about reporting.


If you work with children, you may be a mandatory reporter— see more about your particular responsibilities.


If a report has been made about you or a child in your care, you have rights as a parent or carer. Find out more about what will happen next and how you will be involved.


If you are deaf, or have a hearing or speech impairment, choose a phone number from the services below and contact us through the National Relay Service:

  • TTY users phone 133 677 then ask for the phone number for your chosen service.
  • Speak and Listen users phone 1300 555 727 then ask for the phone number for your chosen service.
  • Internet relay users connect to the NRS(opens in new window) then input the phone number for your chosen service.


Child Protection Helpline (to report suspected child abuse or neglect)
Phone: 132 111 (24 hours/7 days)
TTY users phone 1800 212 936
Click here to learn more about child abuse


Domestic Violence Line
Phone: 1800 65 64 63 (24 hours/7 days)
TTY users phone 1800 671 442
Click here to learn more about domestic and family violence


Support & counselling numbers

Click here to find support and counselling services for a wide range of issues


Community Services Centres

Click here to find your local Community Services Centre


Local FACS Districts

15 new districts have been created to enable more localised planning and decision-making, and improve links between senior service delivery management and frontline staff.

Click here to find your local FACS District


Adoption & permanent care

Phone: (02) 9716 3000
Click here to learn more about adoption


Enquiries, feedback & complaints

Phone: 1800 000 164 or contact us through this website.

Click here to learn more about our complaints process


Community Services Head Office

4-6 Cavill Avenue, Ashfield NSW 2131
Phone: (02) 9716 2222