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Child Protection


Health, safety and well – being of the children and young people is the most priority and concerns of any community. Although, parents and carers are responsible for the safety and welfare of children in their care, it is also the whole community’s responsibility to protect children and young people from abuse and neglect.


Child abuse and neglect is not uncommon in our society and can happen to any child or young person in any family and can have lasting, damaging effects.


Find out more about child abuse


There are many reasons why children are at risk of abuse and neglect. Followings are some examples:

  • their families do not have adequate support from relatives or the community.
  • their parents are experiencing a lot of stress such as unemployment, illness, isolation or loneliness.
  • their parents may not have experienced good parenting themselves.
  • their parents may be alcohol or drug dependent or have mental health issues or there may be domestic violence in the household.


Reporting your concerns about a child or young person's safety or well-being is an important step in preventing or stopping the abuse and protecting children from further harm. It also gives Community Services the chance to help families in situations where a child or young person may be at risk.


If you think a child or young person is at risk of harm from abuse or neglect, contact Child Protection Helpline on 132 111 or eReport through the ChildStory Reporter website.


Find out more about how to make a report.


If you work with children, you may be a mandatory reporter— see more about your particular responsibilities.


If you are deaf, or have a hearing or speech impairment, choose a phone number from the services below and contact us through the National Relay Service.  24-hour relay call numbers are here.


Child Protection Helpline
Phone: 132 111 (open 24 hours/7 day)


Child Protection-related complaint

Enquiry, Feedback and complaints Unit

Phone: 1800 000 164 (9am to 4.30pm Monday to Friday)