Health, safety and well – being of the children and young people is the most priority and concerns of any community.
Although parents and carers are responsible for the safety and welfare of children in their care, it is also the whole community’s responsibility to protect children and young people from abuse and neglect.
Child abuse and neglect is not uncommon in our society and can happen to any child or young person in any family and can have lasting, damaging effects.
There are many reasons why children are at risk of abuse and neglect. Followings are some examples:
Reporting your concerns about a child or young person's safety or wellbeing is an important step in preventing or stopping the abuse and protecting children from further harm. It also gives Community Services the chance to help families in situations where a child or young person may be at risk.
If you think a child or young person is at risk of harm from abuse or neglect, contact Child Protection Helpline on 132 111 (TTY 1 800 212 936).
The Child Protection Helpline is a 24 hours a day, 7 days a week, state-wide call centre staffed by professionally qualified caseworkers to receive and screen all reports.
If you work with children, you may be a mandatory reporter— see more about your particular responsibilities.
If a report has been made about you or a child in your care, you have rights as a parent or carer. Find out more about what will happen next and how you will be involved.
If you are deaf, or have a hearing or speech impairment, choose a phone number from the services below and contact us through the National Relay Service:
Child Protection Helpline (to report suspected child abuse or neglect)
Domestic Violence Line
Support & counselling numbers
Click here to find support and counselling services for a wide range of issues
Community Services Centres
Click here to find your local Community Services Centre
Local FACS Districts
15 new districts have been created to enable more localised planning and decision-making, and improve links between senior service delivery management and frontline staff.
Click here to find your local FACS District
Adoption & permanent care
Phone: (02) 9716 3000
Enquiries, feedback & complaints
Phone: 1800 000 164 or contact us through this website.
Click here to learn more about our complaints process
Community Services Head Office
4-6 Cavill Avenue, Ashfield NSW 2131